Cancellation Policy | Intune Pilates Kerikeri

cancellation policy

Class Bookings – Late Cancellation & No‑Show Policy

Late Cancellation: We have a very fair 9-hour cancellation window. This ensures all our clients have the chance to book into classes. If you cancel at least 9 hours prior to class start time we will return your pass to your account. If you cancel less than 9 hours before your group class, the full class fee will be charged. Thank you for supporting our policy.

No Show’s: If you fail to attend without canceling your spot, your pass will be forfeited, and the full class fee applies. This is not to make us profit, this is to hold everyone accountable, as we aren’t able to fill spots in classes when there is a no show. So we decided to do something good for the community with donating a percentage of each No Show payment to a charity chosen by the studio (e.g.Bold Angels) and support our local community.

One-on-One or Duet Sessions Cancellation

You must give at least 9 hours’ notice to cancel or reschedule. If we can successfully book you into another spot within the same week, we will not require any cancellation fee. Otherwise, full payment applies, this also counts for No Shows.

Membership Changes (Cancel, Upgrade, Downgrade)

We ask for 30 days’ courtesy notice for all membership changes to be considered—this includes cancellation, upgrades, or downgrades. We understand circumstances change and we try to make this as easy and simple as possible. Please send an email to admin@intunepilates.co.nz to cancel or change your membership.

Changes take effect after the 30 day notice period

Class or Session Pack Expiry –

Validity Period: All class packs have an expiry date valid from the date of purchase. This is in place to help you to be consistent with your practice – as consistency is key! Please make sure you purchase the package that best suits your needs and keep in mind they have different validity periods.

Intro packs valid for 14 days
Single class valid for 4 weeks
5 class pack valid for 6 weeks
10 class pack Reformer valid for 12 weeks
10 class pack Mat valid for 12 weeks
10 class pack Mixed Equipment valid for 12 weeks
10 pack One-on-One session valid for 12 weeks
10 pack Duet session valid for 12 weeks

Extension Requests: Extensions may be granted for special circumstances (eg illness/ injury, travel) at the studio’s discretion and must be requested before the expiry date.

No Refunds or Transfers: Unused sessions are non-refundable and non-transferable after expiry.

General Terms

Booking System: Please cancel or reschedule all your classes via Arketa our booking system on our website or through the app. We can’t accept cancellations or re-bookings via email, phone or social media as these channels might not be monitored while we are teaching class or are with a fellow Pilates friend in a One-on-One session.

Reasonable & Enforceable: Our policies are drafted to be fair and reflect any actual loss our studio may incur (e.g., staff scheduling, inability to re-book), consistent with legal expectations in NZ.

Consumer Rights: Nothing in this policy overrides your statutory rights under the Consumer Guarantees Act. If our services fail to meet the guarantees of reasonable care and skill, you may be entitled to cancel without penalty.

Special Circumstances

Exceptional Events: Cancellations due to events beyond your control (e.g., natural disasters, serious personal emergencies) may be considered on a case-by-case basis and may be exempt from fees at the studio’s discretion.

cancellation policy